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OUR POLICIES

BY BOOKING OR PURCHASING FROM ESSENTIAL GRILLZ YOU ARE AGREEING TO ALL OF OUR POLICIES.

  • THERE IS A NO REFUND POLICY.

  • A $25 HOLDING FEE WILL BE APPLIED EACH WEEK AFTER THE 2ND WEEK OF HAVING AN OPEN BALANCE

  • AFTER A MONTH, YOUR ORDER WILL BE CANCELLED WITH NO REFUND OF YOUR DEPOSIT

  • THERE IS NO REFUND POLICY

  • WE ARE NOT RESPONSIBLE TO DAMAGE DONE TO YOUR TEETH

  • YOU ARE RESPONSIBLE FOR PICKING UP YOUR OWN ORDER TO ENSURE PROPER FIT

  • ONCE YOU LEAVE THE SHOP NO CHANGES CAN BE MADE TO THE ORDER FORM

  • AGES 16 AND UNDER SHOULD BE ACCOMPANIED BY AN ADULT

  • VALID ID REQUIRED FOR ALL CARD PURCHASES

  • DO NOT LEAVE SMALL CHILDREN UNATTENDED

  •  NO FOOD OR DRINK ALLOWED

  • PLEASE LIMIT THE USE OF PROFANITY

  • NO LOITERING INSIDE OR OUTSIDE THE BUILDING

  • ESSENTIAL GRILLZ RESERVES THE RIGHT TO REFUSE ANY AND ALL SERVICES

  • ANY THREATS OR AGGRESSIVE BEHAVIOR / VERBAGE AFTER MOLDING WILL RESULT IN YOUR ORDER BEING SHIPPED AND NO LONGER WELCOME INSIDE THE STORE

  • IF YOU DISPUTE A TRANSACTION WITH YOUR BANK OR 3RD PARTY COMPANY YOUR ORDER IS OFFICIALLY CANCELLED AND YOU ARE NO LONGER WELCOME TO SHOP WITH ESSENTIAL GRILLZ.

 

DAMAGES AND ISSUES: PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED, OR IF YOU RECEIVED THE WRONG ITEM SO WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT.

SHARING YOUR PERSONAL INFORMATION: WE USE ORDER INFORMATION TO COMMUNICATE DIRECTLY WITH THE CUSTOMER AND PROTECT YOU FROM POTENTIAL FRAUD. WE ONLY DISCUSS ORDERS AND INFORMATION WITH THE CLIENT LISTED ON THE ORDER FORM AND/OR THE LEGAL GUARDIAN (IF THE CLIENT IS UNDERAGE). WE DO NOT SHARE YOUR MOBILE INFORMATION WITH THIRD PARTIES FOR MARKETING OR ANY OTHER PURPOSES . IF YOU HAVE QUESTIONS REGARDING YOUR ORDER, PLEASE CONTACT THE STORE DIRECTLY BY PHONE OR TEXT 757-761-1993

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SMS Privacy policy - Essential Grillz

-Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via paper form at our store.

-Data Usage: We use your data solely for sending updates, promotions, order status and feedback request related to our products or services.

-Data Security: We protect your data with secure storage measures to prevent unauthorized access. Our team is fully trained in data security protocols to protect your information and prevent security breaches

-Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

-MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

-Messages are recurring, and message frequency varies per project. Promotions are sent only once every other month. Messages may include schedule information, promotions, order status and feedback request.

-Contact Essential Grillz at (757)761-1993 or essentialgrillz@gmail.com for HELP or send STOP or CANCEL to unsubscribe from receiving messages.

-Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to essentialgrillz@gmail.com or (757)761-1993. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.

-You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.

-Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Essential Grillz will not sell, rent, or share the collected mobile numbers.

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